As globalization is happening rapidly, the ability to communicate in English is an essential skill that can benefit anyone, especially for business purposes. One of the most common written communication tools used in the business world is a formal letter or surat resmi in Indonesian. In this article, we will discuss surat resmi Bahasa Inggris, its definition, functions, purposes, format, and examples.
What is Surat Resmi Bahasa Inggris?
Surat resmi Bahasa Inggris is a formal letter written in English that follows a set of rules and conventions. This type of letter is used for official or business purposes, such as making a request, giving a complaint, or providing information. Surat resmi Bahasa Inggris is usually written by individuals, organizations, or companies that want to communicate with other parties in a professional and polite manner.
What are the Functions and Purposes of Surat Resmi Bahasa Inggris?
The main functions and purposes of surat resmi Bahasa Inggris are:
- To provide information: Surat resmi Bahasa Inggris can be used to provide information about a product, service, event, or any other relevant information.
- To make a request: Surat resmi Bahasa Inggris can be used to make a request for a product, service, or any other relevant request.
- To give a complaint: Surat resmi Bahasa Inggris can be used to give a complaint or express dissatisfaction regarding a product, service, or any other relevant issue.
- To provide an explanation: Surat resmi Bahasa Inggris can be used to provide an explanation regarding a product, service, or any other relevant issue.
- To provide confirmation: Surat resmi Bahasa Inggris can be used to provide confirmation regarding a product, service, or any other relevant issue.
What is the Format of Surat Resmi Bahasa Inggris?
The format of surat resmi Bahasa Inggris usually follows the standard format of a formal letter. It consists of:
- Sender’s address
- Date
- Recipient’s address
- Salutation
- Opening paragraph
- Main body
- Closing paragraph
- Closing
- Sender’s signature
It is important to note that surat resmi Bahasa Inggris should be typed or printed on a good quality paper and sent in an envelope that matches the paper size. The font style and size used in the letter should be professional and easy to read, such as Times New Roman 12.
What are the Examples of Surat Resmi Bahasa Inggris?
Here are two examples of surat resmi Bahasa Inggris:
Example 1: Request Letter
Sender’s address:
ABC Company
Jl. Raya No. 123
Jakarta 12345
Indonesia
Date:
January 1, 2022
Recipient’s address:
XYZ Supplier
Jl. Raya No. 456
Bandung 67890
Indonesia
Salutation:
Dear Sir/Madam,
Opening paragraph:
We are writing to request a price quotation for the following items:
- 100 units of ABC product
- 50 units of DEF product
- 200 units of GHI product
Main body:
We are interested in purchasing the above-mentioned items for our upcoming project. We would appreciate it if you could provide us with a detailed price quotation, including the following information:
- Unit price
- Total price
- Delivery time
- Payment terms
Closing paragraph:
We would appreciate it if you could provide us with the quotation as soon as possible, as we need to finalize our project budget. If you have any questions or concerns, please do not hesitate to contact us. We look forward to hearing from you soon.
Closing:
Sincerely,
[Sender’s Name]
Example 2: Complaint Letter
Sender’s address:
John Doe
123 Main St.
Anytown, USA 12345
Date:
January 1, 2022
Recipient’s address:
ABC Company
Customer Service Department
456 Market St.
Anytown, USA 12345
Salutation:
To Whom It May Concern,
Opening paragraph:
I am writing to express my dissatisfaction with the product that I purchased from your company. On December 1, 2021, I purchased a toaster oven from your website, but the product that I received was defective.
Main body:
The toaster oven that I received did not work properly. The heating element was not functioning, and the temperature control knob was broken. I tried to contact your customer service department, but I was put on hold for over an hour, and when I finally spoke to a representative, I was told that I would have to pay for the shipping to return the defective product.
Closing paragraph:
I am extremely disappointed with the product and the service that I received from your company. I would like to request a full refund for the defective product, including the shipping cost. I hope that you can resolve this issue as soon as possible. If you have any questions or concerns, please do not hesitate to contact me at [Sender’s Email] or [Sender’s Phone Number].
Closing:
Sincerely,
[Sender’s Name]
Frequently Asked Questions (FAQs)
- What is the difference between surat resmi and surat pribadi?
Surat resmi is a formal letter used for official or business purposes, while surat pribadi is a personal letter used for informal or personal purposes. - What should I do if I do not know the recipient’s name?
If you do not know the recipient’s name, you can address the letter to the department or the position of the recipient, such as “Dear Human Resources Manager” or “Dear Sales Manager”. - How should I end a surat resmi Bahasa Inggris?
Surat resmi Bahasa Inggris should be closed with a polite and professional statement, such as “Sincerely” or “Yours faithfully”. - Can I use abbreviations in surat resmi Bahasa Inggris?
It is best to avoid using abbreviations in surat resmi Bahasa Inggris, unless it is a common abbreviation that is widely understood. - How should I format the date in surat resmi Bahasa Inggris?
The date in surat resmi Bahasa Inggris should be written in the following format: Day Month Year, such as 1 January 2022.
Conclusion
Surat resmi Bahasa Inggris is an important communication tool in the business world that requires a good understanding of the rules and conventions. By understanding the definition, functions, purposes, format, and examples of surat resmi Bahasa Inggris, you will be able to write a professional and effective letter that can help you achieve your business goals.